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Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you buy your product.
We do not accept returns if the item has been assembled. This is due to being unable to specify if the item was damaged by the customer or us. If you see that your product is damaged, please contact us within 48 hours of receiving the product without assembling, so that we can provide you with replacement parts or come to return the item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days after confirmation email.
Exchanges:
We do Accept exchanges of all of the items. Exchanges are subject to the same 30-day policy and condition requirements as returns.
Returns (if applicable)
"We accept returns for both defective and non-defective products. If you need to exchange it for the same item, send us an email at contact@furnesias.co.uk or contact us at +44 7391153294 and send your item to Furnesia at our warehouse address.
It should be noted that if the item is defective, we will bear the cost to pick the item up from your address.
However, if the customer has a change of mind, the customer is responsible for arranging and covering the cost to deliver the item back to us."
Return should be made via mail and it will be customers responsibility in case of customer's change of mind.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. "Please note: For returns due to a product being defective, faulty, or not as described, the conditions of 'unused' and 'original packaging' do not apply."
To complete your return, we require a receipt or proof of purchase. Shipping To return your product, you should mail your product to Furnesia, Unit 3a, Balmoral Trading Estate, 113 River Rd., Barking, London, Essex IG11 0EG, United Kingdom.
Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Hello! Need help? Don’t worry, I’ve got you. Tell me what’s up, and I’ll be happy to assist 💁